Questions, answered plainly

$10 off any listed experience when your party spends $40 or more at the venue's regular prices, before tax and tip. Alcohol doesn't count toward the $40 and can't be discounted.

Yes. You never pay Tidepass. You pay the venue its regular price, minus $10 when your party spends $40 or more before tax and tip. Alcohol doesn't count and isn't discounted. No cash value; not for sale.

No to both. Your pass lives on your phone. Email is optional.

When you arrive, scan the check-in QR at the front desk. Your pass turns green and says Checked in.

Open My passes on the same phone and browser you used. If you gave us an email, it's in your inbox too.

Yes, any time before the date on your pass. Passes work on their date only.

Not unless the venue says so. And it's one pass per party, per venue, per day.

Tap Report on your pass. We review every report, and it affects the venue's trust score.

15% of each confirmed visit, after the guest's discount and before tax and tip. Alcohol is never part of the fee. Nothing upfront, nothing per click and no required monthly fee.

Weekly, for last week's confirmed visits, on your card on file through Stripe.

Yes. You have 72 hours after check-in to dispute or adjust a visit, with a reason.

No. We prove visits with pass codes and guest check-ins. No API keys and no guest card numbers.

Test visits we may make at any time to check that passes are honored. Honest venues have nothing to worry about.

A score from 0 to 100. It starts at 100 and drops for strikes and open problems, like passes not honored or visits that don't add up. It goes back up as problems are resolved. It's the main factor in Recommended order.

Pro listing (video, more photos and insights export), a Sponsored slot in one Explore category, Featured on home, Partner spotlight, and Partner Boost. All are optional.

Upgrades are monthly and charged to your card on file. Cancel any time and the upgrade runs to the end of the month you paid for.

Venues in good standing: live, paid up and with no open strike. We can turn off an upgrade if that changes.

You choose to pay a slightly higher fee on confirmed visits, and partners earn more on the guests they send you. There's no upfront cost, and you can turn it off any time.

No. Organic ranking can't be bought. Paid spots are separate and labeled Sponsored. We don't charge per click.

Views, impressions, clicks, claims, check-ins, visits, conversion and cost per visit, by source, partner and campaign. Every venue gets it.

Sign up free with your email. We send a magic link, no password needed.

9% to 12% of each verified visit, after the $10 off. Your tier depends on verified visits in the last 90 days.

9% of each verified visit your guests make.

Weekly through Stripe Express, with a $25 minimum, after the venue's charge clears. You'll see Pending, Available and Paid.

Yes. Creators must put #ad on any post that shares a code or link. Hosts should tell guests too.

Using your own code, lots of check-ins from one device or network, or a high dispute rate.

Hotels, rentals, gyms, salons, employers, apartment communities, cafes, event planners and shops can offer Tidepass as a free perk. Their guests save $10 when they spend $40 or more before tax and tip (alcohol excluded). Most businesses earn on every verified visit.

Lodging businesses earn 9% and other businesses earn 7% of each verified visit, after the $10 off and before tax and tip. Paid weekly through Stripe.

A co-branded page with their logo and colors, tracked campaign codes for each placement, simple analytics, and a print and share kit.

No. They see totals only. Small groups of fewer than 5 visits are hidden so no one can be picked out.

Most can. We don't accept cannabis, tobacco and vape, firearms, adult, gambling, payday lending, political, multi-level marketing or businesses aimed at minors. Healthcare and some other licensed professionals can share Tidepass as a perk but can't earn. Attorneys, real estate and financial pros can earn if they tell their clients.

Your pass details, check-in time, and an optional review. If you ask us to email your pass, we use the email once, then keep only a scrambled version.

Pass data is kept 24 months for billing and disputes, then anonymized. Scrambled contact info is deleted after 90 days.

No. No ad pixels, no selling, no sharing for ad targeting. Our analytics are our own and only count totals.

You can ask to know, delete or correct your data, and opt out. We honor Global Privacy Control. Email support@gettidepass.com.

We're working to make it easy for everyone to use. Your accessibility settings stay on your device. If something gets in your way, email support@gettidepass.com and we'll fix it.